At Steinert, the delivery of machine technology is just the beginning of a long-term partnership that you can count on at any time. No matter where you are, our global service network of selected service partners is ready to help. It just takes a phone call or an e-mail to our central customer service, which will arrange fast and expert assistance.

Steinert Service Network

• Erlanger, KY; Administration, Sales, Parts & Service;
• Cologne, Germany Factory; Technical Data and Assistance

Parts

As a service to its customers, Steinert US maintains a comprehensive inventory of spare parts for all the popular models of Steinert Equipment used in North America. Belts, bearings and unique subassemblies for the mechanical, electrical, and electronic operations of Steinert separation equipment are available in many cases for overnight delivery, to minimize your unscheduled downtime. SUS also maintains parts and service information to support any third party equipment provided with our Steinert units, such as Feeders or Compressors.

Technical Support

Steinert US provides technical support on the phone, on line, or in person, for installation, start up, commissioning, fulfilling maintenance recommendations, or troubleshooting problems. Response time is usually 24 hours, with on site support possible in 2-3 days.